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Store Policies

Return Policy

At Urban Jeep Outfitters we strive to deliver 100% customer satisfaction and guarantee the workmanship of all of our products for a period of 30 days from the date of receipt.

If you are returning merchandise within 30 days from the date of receipt, and the item has not been installed, modified and is complete, you may return all or part of the order with an RGA number to receive a full refund for the original purchase price of the product. Original shipping, return shipping and handling costs are non-refundable. If you are returning merchandise after 31 days, a 20% restock fee may apply and store credit will be issued for the balance.

A Return Goods Authorization RGA number must accompany all returns, and for items with problems (missing parts, damaged etc.) no matter when they are being returned.

Shipping costs are non-refundable.

All merchandise must be in original condition (un-installed), in original boxes and include all original packaging, manuals and merchandise materials in order to avoid a 20% restocking fee.

Urban Jeep Outfitters can assume no responsibility for use or application by the user.

Urban Jeep Outfitters is not liable for any labor, incidental, or any other associated costs related to installation of products.

Serial numbers cannot be altered.

Electrical & Special Order Products are excluded from this Policy and are non-refundable.

Urban Jeep Outfitters does not cover miscellaneous expenses including labor costs for removal and installation of a defective part, materials, lost time or wages, towing, lift, dock or storage fees.

Urban Jeep Outfitters shall not be liable for any incidental or consequential damages including without limitation, indirect or special damages as a result of product defects.

All shipments should be inspected at the time of delivery. Obviously damaged packages should be refused immediately; or within the first 7 days of delivery (no claims can be filed after 7 days of delivery).

If your shipment was delivered unseen by you and is damaged, please call the carrier who delivered it and report the damage.
After contacting the carrier, please call our Customer Service at 844-872-2655
for further assistance.


Shipping Policy

Shipping is non-refundable. If a returned product was originally shipped to you for free, the original shipping cost incurred by Urban Jeep Outfitters will be deducted from your refund. The customer is responsible for the cost of shipping a returned product back to Urban Jeep Outfitters. If you refuse a package shipment there will be an additional lead time to your refund and it will not be processed upon the return delivery to Urban Jeep Outfitters. The refund will be processed when we receive the return charge from the shipping carrier, this can take up to 14 days.

If you have questions or concerns about our policies, you can contact us directly via email, or phone.

Terms of Service

Products on the Site are subject to change without notice. Errors will be corrected when discovered. Our Site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our Site may be incorrectly priced, the quantity or availability of a product may have changed just prior to you placing your order or other errors may be displayed on the product page. We will normally verify prices, availability and confirm there are no errors on the product page as part of our dispatch procedures.

Where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation or a Shipping Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a pricing error.

On occasion, you may be able to place a product in your shopping cart and submit your order for processing, but your order is subsequently cancelled due to unavailability of product. You acknowledge that products may sell quickly and there may be a short period of time after an order has been submitted, but where the product is no longer available. You agree that we may cancel your order after you have received and Order Confirmation without penalty. On very rare occasions, you may receive a Shipping Confirmation from us, but the product is no longer available in our inventory, our third party fulfillment provider's inventory, or a Marketplace Seller’s inventory. You agree that we may rescind our acceptance and cancel your order without penalty if the product you ordered is unable to ship due to unavailability.

We reserve the right to correct any errors, inaccuracies or omissions on a product page. We reserve the right to rescind our acceptance and cancel your order without penalty in the event there is an obvious and unmistakable error on the product page, in our reasonable discretion. If you have already received your order, we will do our best to resolve your concern.

Manufacturer Warranty

All parts are subject to a manufacturer warranty, we will assist with claims made in warranty period. Excluded is damage due to unreasonable use, maintenance, and or care of vehicle. 

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